PM49847: Java client sometimes hangs during sync and delete operations

Rational Synergy Fix Pack 5 (7.1.0.5) for 7.1
Rational Synergy Fix Pack 2 (7.2.0.2) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• Description: During sync and delete operations, the hiding of
  
  ccmwaid.inf files might hang when Windows OS locks up the
  attr.exe
  process, causing it to never return.
  
  Customer experienced hanging client when syncing and deleting
  project
  hierarchies. This was traced to the external process attrib.exe
  hanging
  when trying to hide our configuration file ccmwaid.inf. After
  killing
  the hung attrib.exe process, the sync or delete completed.
  
  
  Restart ccm_server is the workaround.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  Java client sometimes hangs during sync and delete
  operations
  

Problem conclusion

• Fixed in Synergy 7.1.0.5
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP