A fix is available
APAR status
Closed as program error.
Error description
Description: Attempts to submit a trouble ticket through Rhapsody with a CITRIX installation cause the launcher for the Rhapsody install to appear. To workaround the problem. Click cancel to the installation dialog box several times to display the troubleticket submittal dialog box.
Local fix
Problem summary
Attempts to submit a trouble ticket through Rhapsody with a CITRIX installation cause the launcher for the Rhapsody install to appear.
Problem conclusion
Fixed in 7.6.1
Temporary fix
Clicking cancel to this dialog box several times can be used to workaround the problem.
Comments
APAR Information
APAR number
PM47705
Reported component name
TLOGIC RHAPSODY
Reported component ID
5724V74RP
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-09-13
Closed date
2012-01-05
Last modified date
2012-01-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC RHAPSODY
Fixed component ID
5724V74RP
Applicable component levels
R761 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
28 October 2021