IBM Support

PM46521: INTERMITTENT "RSV-SRV-0040 ... CCLASSERTERROR:0:FATAL: CCL_ASSERT..." RUNNING A STANDARD REPORT TO PDF

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • User launches Controller. User launches a standard report (also
known as a 'system report'). The report appears correctly (by
default it will appear in HTML format). Afterwards, the user
changes the setting "Select Format" to make the report appear in
PDF. Again, this works OK.??Some time later (for example 2 hours
later) the same user runs the same report. Again it displays OK
in HTML, but when the user changes the report format to PDF they
receive an error message. The same problem occurs for all
standard reports.

Local fix

  • Method #1 - Logoff from Controller. Re-launch Controller and re-
try.
Method #2 - Launch an Internet Explorer (IE) session (for exampl
e www.google.com) *before* launching Controller. Leave the IE se
ssion running throughout the use of Controller.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* All users, but intermittently.                               *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See error description.                                       *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to IBM Cognos Controller 10.1 IF2 or IBM Cognos      *
* Controller 10.1.1                                            *
****************************************************************

Problem conclusion

  • Code Fix

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM46521
    • 

  • Reported component name
    COG CONTROLLER
    • 

  • Reported component ID
    5724W24CO
    • 

  • Reported release
    A10
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2011-08-26
    • 

  • Closed date
    2012-06-06
    • 

  • Last modified date
    2012-06-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    COG CONTROLLER
    • 

  • Fixed component ID
    5724W24CO
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            09 August 2024
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback