PM44121: Upgrade to 7.1.1.4 fails with: Unable to find custom install operation com.ibm.rational.team.service

APAR status

• Closed as program error.

Error description

• Upgrade from IBM Rational ClearCase 7.1.1.3 to 7.1.1.4 fails
  with an error:
  'Unable to find custom install operation
  com.ibm.rational.team.service'
  
  The upgrade fails when using a silent response file when the
  following key is set:
  ?com.ibm.cic.common.core.preferences.directArtifactAccessMode'
  value='false'? while a previous install was set to 'true'.
  This property disables IBM Installation Manager from downloading
  repository data to the local system for install.
  
  
  WORKAROUND:
  
  Copying the IMShared directory from another machine with the
  same version of Installation Manager with this property set to
  'false' previously will allow this property to be set to 'false'
  on the intended machine.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Upgrade from CC 7.1.13 to 7.1.14 fails, as artifacts
  required for uninstall can not be accessed.
  

Problem conclusion

• This issue has been fixed in IM 1.5
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  IBM INSTALL MGR

• Fixed component ID

  RATLIMG00

Applicable component levels

• R144 PSN

     UP