APAR status
Closed as program error.
Error description
Receiving "Navigation to the Webpage was Canceled" error when adding a text item from the toolbox to a Business Insight dashboard when going through a gateway load balancer. ??The gateway load balancer is using SSL and the individual gateways do not. There is no error when accessing the individual gateways which are not SSL enabled.??This error only occurs when using IE. Firefox users are not affected.??It also has been determined that if a load balancer is not being used but a gateway server is using SSL then this issue occurs.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh * * Pack 1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM43386
Reported component name
COG BUS INSIGHT
Reported component ID
5724W12BI
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-07-08
Closed date
2011-09-13
Last modified date
2011-09-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG BUS INSIGHT
Fixed component ID
5724W12BI
Applicable component levels
RA11 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWM","label":"Workspace v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
13 September 2011