IBM Support

PM43386: 'Navigation to the Webpage was Canceled' error when adding text item to a Business Insight Dashboard via a SSL Gateway

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Receiving "Navigation to the Webpage was Canceled" error when
    adding a text item from the toolbox to a Business Insight
    dashboard when going through a gateway load balancer. ??The
    gateway load balancer is using SSL and the individual gateways
    do not.  There is no error when accessing the individual
    gateways which are not SSL enabled.??This error only occurs when
    using IE.  Firefox users are not affected.??It also has been
    determined that if a load balancer is not being used but a
    gateway server is using SSL then this issue occurs.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM43386

  • Reported component name

    COG BUS INSIGHT

  • Reported component ID

    5724W12BI

  • Reported release

    A10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-07-08

  • Closed date

    2011-09-13

  • Last modified date

    2011-09-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG BUS INSIGHT

  • Fixed component ID

    5724W12BI

Applicable component levels

  • RA11 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWM","label":"Workspace v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
13 September 2011