PM38625: CONTENT MANAGER FAILING TO START

APAR status

• Closed as program error.

Error description

• Content Manager Failing to start with the following
  error:??CM-CFG-5051 Content Manager failed to initialize the
  cache subsystem.  CM-CFG-5050 A content store cache error
  occurred while loading the object data. Cause: CM-SYS-5027 A
  Content Manager internal error occurred while querying the
  content store cache.    Runtime Exception stack trace:
  CM-SYS-5027 A Content Manager internal error occurred while
  querying the content store cache.....??Caused by:
  java.lang.Exception: Cache::Init::/Cache.Init::Duplicate storeID
  

Local fix

• Backup content store.  Excute SQL command to find duplicate entr
  y and remove it.  SELECT     STOREID, COUNT(STOREID) AS NumOccur
  rences  FROM         CMSTOREIDS  GROUP BY STOREID  HAVING      (
  COUNT(STOREID) > 1)
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh     *
  * Pack 1 or                                                    *
  * Upgrade to IBM Cognos 8 Business Intelligence 8.4.1 Fix Pack *
  * 5                                                            *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI INST CO

• Fixed component ID

  5724W12IC

Applicable component levels

• R841 PSN

     UP