PM38604: RPE hangs during PDF extractions from an OLE intense DOORS module

Rational Publishing Engine 1.1.2.2

APAR status

• Closed as program error.

Error description

• We have a problem with a client when outputting DOORS documents
  into RPE (pdf). The problem appears when outputting a document
  that is heavy in embedded graphics, although these graphics are
  what would normally be considered small (around 1/2 an A4 page
  each). When outputting to PDF, RPE looks as though it 'hangs'
  for hours when left to run.
  
  Client can export the module when exporting only to Word output
  but the issue is there when we have PDF output included in the
  specification. Client could export the same problem module to
  PDF using RPE after removing some graphics in the module.
  
  At support we were unable to reproduce this behavior even when
  all the outputs are included during the document generation. We
  have used the module 'System' and the templates sent by the
  client. We could complete the extraction in 4 minutes flat.
  
  Couple of more observations made:
  
  - The problem is with the graphics intense modules.
  - When RPE hangs during the processing (with processor running
  at 70-90%), no output is generated (logs attached)
  - The issue is reproducible on all the machines (tried on 3
  machines with available RAM 1GB, 2GB and 4GB)
  
  Client was earlier running DOORS 9.2 and RPE 1.1.1.1 and as per
  supports recommendations they have upgraded to DOORS 9.3 and RPE
  1.1.1.2. But the issue persists.
  

Local fix

Problem summary

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  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  RPE performance decreases when the PDF output embeds
  graphics.
  

Problem conclusion

• The performance was improved when the PDF output needs to
  embed graphics.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC PUBL ENG

• Fixed component ID

  5724V98PE

Applicable component levels

• R111 PSN

     UP