IBM Support

PM38604: RPE hangs during PDF extractions from an OLE intense DOORS module

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APAR status

  • Closed as program error.

Error description

  • We have a problem with a client when outputting DOORS documents
    into RPE (pdf). The problem appears when outputting a document
    that is heavy in embedded graphics, although these graphics are
    what would normally be considered small (around 1/2 an A4 page
    each). When outputting to PDF, RPE looks as though it 'hangs'
    for hours when left to run.
    
    Client can export the module when exporting only to Word output
    but the issue is there when we have PDF output included in the
    specification. Client could export the same problem module to
    PDF using RPE after removing some graphics in the module.
    
    At support we were unable to reproduce this behavior even when
    all the outputs are included during the document generation. We
    have used the module 'System' and the templates sent by the
    client. We could complete the extraction in 4 minutes flat.
    
    Couple of more observations made:
    
    - The problem is with the graphics intense modules.
    - When RPE hangs during the processing (with processor running
    at 70-90%), no output is generated (logs attached)
    - The issue is reproducible on all the machines (tried on 3
    machines with available RAM 1GB, 2GB and 4GB)
    
    Client was earlier running DOORS 9.2 and RPE 1.1.1.1 and as per
    supports recommendations they have upgraded to DOORS 9.3 and RPE
    1.1.1.2. But the issue persists.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    RPE performance decreases when the PDF output embeds
    graphics.
    

Problem conclusion

  • The performance was improved when the PDF output needs to
    embed graphics.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM38604

  • Reported component name

    TLOGIC PUBL ENG

  • Reported component ID

    5724V98PE

  • Reported release

    111

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-05-06

  • Closed date

    2012-05-03

  • Last modified date

    2012-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC PUBL ENG

  • Fixed component ID

    5724V98PE

Applicable component levels

  • R111 PSN

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6RHZ","label":"Rational Publishing Engine"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.1.1","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
27 October 2021