PM36739: ReqPro:' Unable to retrieve package item key list.'\More user friendly error message.

APAR status

• Closed as program error.

Error description

• User friendly error message is needed for the following message:
  
  
  Unable to retrieve package item key list.
  
  Reason: SQL30081N A communication error has been detected.
  Communication protocol being used: 'TCP.IP'.
  Communication API being used: 'SOCKETS'. Location where the
  error was detected: '144.229.196.140'.
  Communication function detecting the error: 'recv'. Protocal
  specific error code(s): '10054', '*', '0'.
  SQLSTATE=08001
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  In RequisitePro client for Windows, there is a message that
  is displayed when something goes wrong.  The message
  displays when and error happens when trying to expand or
  refresh a package in package explorer. The message is:
  "Unable to retrieve package item key list.\n\nReason: %1",
  which is not more descriptive, even if the reason text has
  more complete explanation of the problem.
  

Problem conclusion

• The text is now changed to: "Unable to retrieve the package
  items. Try again.  If the problem persists, contact your
  database administrator.\n\nReason: %1" to be displayed when
  a problem retrieving a package contents occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  REQUISITEPRO WI

• Fixed component ID

  5724G3900

Applicable component levels

• R711 PSN

     UP