PM36276: C8 SERVICE INTERMITTENTLY REMAINS IN STARTING(START_PENDING) WHEN USING WINDOWS2008 POWERSHELL SCRIPT

APAR status

• Closed with unknown close code.

Error description

• The similar problem with APAR#PM08536(Closed-Tested) is
  reproduced in C8.4.1FP3 when powershell script 'Start-Service'
  built in Windows2008 is used. Windows service state for C8
  intermittently remains in starting, but at that time(starting),
  application is completely functional and working correctly.  I
  confirmed PM08536 was able to reproduce by  using
  'cogconfigw.exe -s' in C8.4.1FP2 and also confirmed FP3 could
  fix PM08536 as it appears in FP3 fixlist, but the different
  testcase using the powershell script still causes START_PENDING
  problem even in FP3 as well as FP2.   If 'net start/stop'
  command instead of powershell script 'Start-Service' is used,
  the same problem does not seem to occur, but Cognos 8  service
  should be also compatible with the powershell which is the
  supported OS(Windows2008) standard/built-in script.
  

Local fix

• 1. Use net command  (or)  2. Use cogbootstrapservice.exe  (or)
  3. Use cogconfigw.exe
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG ADMINISTRAT

• Fixed component ID

  5724W12AD

Applicable component levels

• RA21 PSN

     UP