PM35968: Receives crash when adding anything to diagram.

Rational Rhapsody Fix Pack 1 (7.6.0.1) for 7.6

APAR status

• Closed as program error.

Error description

• They have just started using Rhapsody again and they are
  receiving a large number of crashes. They are stating that it
  tends to occur once they add something to a diagram.
  The crashes have occurred during user interaction with various
  diagram types while using Rhapsody for Developer as well as well
  as Rhapsody for System Designer (developer components were
  installed on the machine).
  
  The Windows XP have 4GB of RAM and this is occurring for most
  users with this environment.
  There is another team that has 2GB that is not receiving any
  crashes.
  
  As for differences between the machines, our machines are
  installed from a common image with unique hardware
  configurations.  The crashes have occurred across multiple types
  of hardware.  The largest significant difference, as I had
  previously pointed out, was location on the network.  I have not
  heard a response from you on whether network communications can
  be a possible factor.
  
  The greatest software configuration differences on these
  machines is the presence of software development tools.  The
  machines that have crashed have slight uniquenesses across their
  configurations but really only differ from the stable machines
  in the presence of software development tools.  These tools are
  tools such as Eclipse and Visual Studio.  They are also unique
  in that they have other modeling tools installed including
  Artisan Studio and Enterprise Architect.
  
  Windows XP will support 4GB physical memory.  Each application
  also gets a 4GB virtual address space.  However, as MSDN points
  out:
  
  'Devices have to map their memory below 4 GB for compatibility
  with non-PAE-aware Windows releases. Therefore, if the system
  has 4GB of RAM, some of it is either disabled or is remapped
  above 4GB by the BIOS. If the memory is remapped, X64 Windows
  can use this memory. X86 client versions of Windows don't
  support physical memory above the 4GB mark, so they can't access
  these remapped regions.
  
  Page file is 4092 MB.  DEP is enabled only for essential Windows
  programs and services.  Memory usage is set to favor Programs vs
  System Cache.
  

Local fix

Problem summary

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  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  Receives crash when adding anything to diagram.
  

Problem conclusion

• Fixed in 7.6.0.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC RHAPSODY

• Fixed component ID

  5724V74RP

Applicable component levels

• R752 PSN

     UP