APAR status
Closed as program error.
Error description
Installation Manager fails a rename operation with an error message pop up like this one: Error during 'install' phase: Error backing up files from C:\...\backupDirs In the log there will be messages like this one: ERROR CRIMC17A32DBAE Renaming C:\...
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** The Installation Manager downloads files, verifies their correctness, and renames them to the appropriate file name. Anti Virus or some other program running on the computer has locked the downloaded file so that the rename fails. The end result is an error displayed in a pop up dialog, something like: Error during "install" phase: Error backing up files from C:\...\backupDirs In the Installation Manager log will be messages like: ERROR CRIMC17A32DBAE Renaming C:\Documents and Settings\All Users\Application Data\IBM...
Problem conclusion
Additional retry logic has been enabled in the IBM Installation Manager 1.4.2 release which will reduce the probability of this problem.
Temporary fix
Comments
APAR Information
APAR number
PM26112
Reported component name
IBM INSTALL MGR
Reported component ID
RATLIMG00
Reported release
141
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-11-07
Closed date
2010-12-13
Last modified date
2010-12-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
IBM INSTALL MGR
Fixed component ID
RATLIMG00
Applicable component levels
R141 PSN
UP
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Document Information
Modified date:
13 December 2010