PM24228: ERROR UPON CLOSING NODE: THE MEMORY CANNOT BE READ

APAR status

• Closed as program error.

Error description

• Beginning with hotfix 8.4.28.134, the classic client crashes
  when closing a node. This happens on a client machine when using
  Integrated Authentication and IE is set to prompt for username
  and password or when the client crosses domains to reach the
  server.??FACTS:
                     ?Planning 8.4. FP2 ?Workstation: XP sp2, ?IE
  7.0.5730.13CO?RAM: 1GB minimum                              ?
  
     ?PROBLEM:    ?Open any node, any app, close without doing
  anything.             ?Wait 5 secs...??Error: with FP2?The
  instruction at "0x00000534" referenced memory at  "0x00000534
          ?The memory could not be "read".?Click ok to terminate
  the program.??Error:with FP1 and hotfix (old IR)?The instruction
  at "0x00000004" referenced memory at  "0x00000004
  ?The memory could not be "read".?Click ok to terminate the
  program.
  

Local fix

• 1. Open Internet Explorer  2. Select tools>options  3. Select lo
  cal intranet>select custom  4. Scroll to User Authentication and
   deselect option prompt for   username and password and select a
  utomatic logon instead.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Customer should take 8.4.1 FP1                               *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG PLAN CONTRI

• Fixed component ID

  5724W23CO

Applicable component levels