Fixes are available
APAR status
Closed as program error.
Error description
Synergy usage causes a mismatch between preference attributes in the Preference Object. See attached ccm_client.log and synergy.log showing example of URE. See attached: CUST1.attr.preferences.text Mismatch between releasefavorites.names (9 entries) and releasefavorites.usagecounts (8 entries) CUST2.attr.preferences.text Mismatch between releasefavorites.names (4 entires) and releasefavorites.usagecounts (3 entries) The Synergy usage causing the mismatch is currently unknown. Manually editing the preferences object to cause the mismatch will cause the URE.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Synergy usage corrupts Preferences Object resulting in URE
Problem conclusion
This has been fixed in Synergy iFix 7.1.0.2.01.
Temporary fix
Comments
APAR Information
APAR number
PM20859
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-08-19
Closed date
2010-12-22
Last modified date
2010-12-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 December 2010