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PM20859: Synergy usage corrupts Preferences Object resulting in URE

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APAR status

  • Closed as program error.

Error description

  • Synergy usage causes a mismatch between preference attributes in
    the Preference Object.
    
    See attached ccm_client.log and synergy.log showing example of
    URE.
    
    See attached:
    
    CUST1.attr.preferences.text   Mismatch between
    releasefavorites.names (9 entries) and
    releasefavorites.usagecounts (8 entries)
    
    CUST2.attr.preferences.text   Mismatch between
    releasefavorites.names (4 entires) and
    releasefavorites.usagecounts (3 entries)
    
    The Synergy usage causing the mismatch is currently unknown.
    Manually editing the preferences object to cause the mismatch
    will cause the URE.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Synergy usage corrupts Preferences Object resulting in URE
    

Problem conclusion

  • This has been fixed in Synergy iFix 7.1.0.2.01.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM20859

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-08-19

  • Closed date

    2010-12-22

  • Last modified date

    2010-12-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R710 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
22 December 2010