PM20563: LOTS OF "CNC-DS-0011 ERROR WHILE PROCESSING ATTACHMENT" FOUND IN COGSERVER.LOG

APAR status

• Closed as fixed if next.

Error description

• Customer is using 8.4 FP1 + number of hot sites with following
  advanced setting in place.????- Delivery service advanced
  setting   ??mail.attachment.limit 500
  ??CM.CAMSearchDeferredLocaking TRUE    ??primary.wait.dls 360
               ??primary.wait.ms 360????- It turns out that using
  PDF as the report output doesn t       ??generate the error, in
  the other formats it does generate the error     ??{Excel 2007,
  HTML, CSV, Excel 2002}??                                    ??-
  The error occur only when you send the report by email, ??it
  doesn t occur if you just save the report in cognos connection.
      ????- The size of the attachment seems not related to do
  with the error, ??in these cases the attachment sizes were less
  than 1MB ????Reproduced using customer's content store db (see
  Testcase)??Customer want to know the reason of this error and
  fix it.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG ADMINISTRAT

• Fixed component ID

  5724W12AD

Applicable component levels

• RA21 PSN

     UP