APAR status
Closed as program error.
Error description
In multiserver installation if users are trying to perform search using Go! Search, they may receive error "CSN-ISS-0021 Search processing failed <Cognos App tier and CM install>\webcontent\fragments\search\xhtml_template_refinement_v iewer.xhtml (The system cannot find the path specified.)"
Local fix
A work around is to make all the install directories the same (n ame and location) on the different servers.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh * * Pack 1 * ****************************************************************
Problem conclusion
Resources loaded from the correct local location.
Temporary fix
Comments
APAR Information
APAR number
PM16769
Reported component name
COG8 GO SEARCH
Reported component ID
5724W12GS
Reported release
841
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-06-17
Closed date
2011-09-13
Last modified date
2011-09-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG8 GO SEARCH
Fixed component ID
5724W12GS
Applicable component levels
RA11 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.4.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
17 November 2022