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PM16769: CSN-ISS-0021 SEARCH PROCESSING FAILED ...\XHTML_TEMPLATE_REFINEM ENT_VIEWER.XHTML (THE SYSTEM CANNOT FIND THE PATH SPECIFIED.)

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APAR status

  • Closed as program error.

Error description

  • In multiserver installation if users are trying to perform
    search using Go! Search, they may receive error "CSN-ISS-0021
    Search processing failed <Cognos App tier and CM
    install>\webcontent\fragments\search\xhtml_template_refinement_v
    iewer.xhtml
    (The system cannot find the path specified.)"
    

Local fix

  • A work around is to make all the install directories the same (n
    ame and location) on the different servers.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

  • Resources loaded from the correct local location.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM16769

  • Reported component name

    COG8 GO SEARCH

  • Reported component ID

    5724W12GS

  • Reported release

    841

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-06-17

  • Closed date

    2011-09-13

  • Last modified date

    2011-09-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG8 GO SEARCH

  • Fixed component ID

    5724W12GS

Applicable component levels

  • RA11 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.4.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
17 November 2022