PM16267: Synergy Online Help won't display if Firefox 3.6.3 is the defaul t browser

Rational Synergy 7.2

APAR status

• Closed as program error.

Error description

• Issue description:
  
  The customer is on Synergy 7.1. His environment details are:
  
  Synergy Server: Solaris 10
  Synergy version: Synergy 7.1.0.1.02.
  Synergy client: Windows XP
  Browser: Mozilla Firefox browser 3.6.3.
  
  Mode: Both web-mode and traditional mode.
  
  Customer has set the default browser to Mozilla firefox, and whe
  never he tries to view the online help by clicking on the help i
  con in Synergy web mode,
  the browser opens up, but the help contents are not displayed. H
  owever, this works fine with the Internet Explorer.
  
  Support Testing:
  
  We tested this in our test environment. Here are our findings:
  
  *************
  Test using Mozilla Firefox 2.0.20
  *************
  
  1. Started a Snergy 7.1 web client.
  2. Launched the online help. The help opened up fine.
  
  *************
  Test using Mozilla Firefox 3.6.3
  *************
  
  1. Tried launcing the Synergy online help from Synergy 7.1 web c
  lient. Firefox 3.6.3 set as the default browser.
  2. The browser opened up. But the help contents did not show up.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  Customer has set the default browser to Mozilla firefox, and
  whenever he tries to view the online help by clicking on the
  help icon in Synergy web mode, the browser opens up, but the
  help contents are not displayed. However, this works fine
  with the Internet Explorer.
  

Problem conclusion

• Fixed in Synergy 7.2.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP