PM15784: The location of the synergy.log is confusing and variable

IBM Rational Synergy Fix Pack (7.1.0.2) for version 7.1.0.1

APAR status

• Closed as program error.

Error description

• Rational Synergy report exceptional errors, such as Unhandled Ru
  ntime Exception errors to the synergy.log.
  
  The location of the log is inconsistent depending on whether you
   use the Customer Feedback Module, or have changed the location
  via the ccm.properties entries:
  
  user.pref.file.path = ?drive?:\\?location?
  windows.user.home.path = ?drive?:\\?location?
  
  The original message in the ccm_client.log, or the Messages wind
  ow within the Rational Synergy client does not state the path to
   the log, only the name of the log.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The location of the synergy.log is confusing and variable.
  

Problem conclusion

• This problem is fixed in the release 7.1.0.2.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP