PM12134: IBM COGNOS VIEWER IS FREEZING WITH INTERNET EXPLORER IF AN ERROR OCCURS DURING A REPORT IS RUNNING IN ASYNCH MODE OVER HTTPS

APAR status

• Closed as program error.

Error description

• IBM Cognos Viewer is freezing with Internet Explorer {7,8,9} if
  an error occurs during a report is running in asynch mode and
  the connection is over HTTPS. The underlying error can be
  anything from missing datasource to invalid sql statement. If
  the IE window is minimized, then maximized, the screen will be
  blank and view source contains no content. This issue does not
  occur with IE and HTTP. Using Chrome or FireFox displays the
  error correctly over HTTP and HTTPS.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 8 Business Intelligence 8.4.1 FP3      *
  *                                                              *
  * or Upgrade to IBM Cognos 10 Business Intelligence 10.1.1 Fix *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI COG CON

• Fixed component ID

  5724W12CC

Applicable component levels

• R841 PSN

     UP