PM11542: CPS-SRV-3500 ERROR WHEN TRYING TO ACCESS WSDL PORTLETS

APAR status

• Closed as program error.

Error description

• Multi-server Cognos 8.4 FP2 environment (1 cm, 2 app servers).
  The presentation service was disabled on one of the app servers
  after installation. Cognos portlets are used within Websphere
  Portal Services (WPS).
  
  When using the following cps.wsdl URL:
  
  http://hostname/cognos8/cgi-bin/cognos.cgi/wsrp/cps4/portlets/na
  v?wsdl&b_action=cps.wsdl
  
  the presentation service is not being load-balanced and the
  following error is received:
  
  Unable to process the request.
  
  CPS-SRV-3500 Unable to read the WSDL from the target server
  "http://localhost/cognos8/cgi-bin/cognos.cgi/wsrp/cps4/portlets/
  nav?wsdl&b_action=cps.wsdl".
  WSDLException: faultCode=PARSER_ERROR: Problem parsing'-WSDL
  Document-': The entity name must immediately follow the '&' in
  the entity reference. A more detailed description of the error
  that occurred can be found in the log.
  
  Screenshot of this error is attached.
  
  Workarounds suggested by Michael McGreein and Rami Nassif
  include the following:
  
  Using the nav.wsdl URL
  (http://hostname/cognos8/cgi-bin/cognos.cgi/wsrp/cps4/portlets/n
  av?wsdl&b_action=nav.wsdl)
  seems to work as a workaround. Screenshot is attached.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1             *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI INST CO

• Fixed component ID

  5724W12IC

Applicable component levels

• RA10 PSN

     UP