PM11073: The Synergy Web Server needs to be restarted to allow users log in using Web Mode,

IBM Rational Synergy Fix Pack (7.1.0.2) for version 7.1.0.1

APAR status

• Closed as program error.

Error description

• Pre-requisites:
  
  RDS on Solaris Server, in Corporate mode connecting to an Active
  Directory installation on Windows Machine.
  Synergy Server on Windows 2003 Server (Not the same server as
  the Active Directory Windows Machine)
  Synergy Server connected to RDS Server, specifying the IP
  Address of the RDS Server in the system_info.txt file.
  Synergy Client on Windows XP machine.
  
  Steps to reproduce:
  
  1. Create two users in the Active directory, user1 and user2.
  
  2. Ensure user1 and user2 have access to a Synergy database,
  e.g. each user has developer role.
  
  3. Start a Synergy session in Web Mode as user1 and user2 to
  confirm both users can log on.
  
  4.
  After verifying that both users can log on, disconnect the
  Synergy Server from the network by unplugging the network cable
  for a brief period, e.g. 15 seconds.
  
  5.
  Then attempt to launch the Synergy Web Mode client as user1 and
  user2. Note the
  warning message when the client fails to start: Invalid username
  or password.
  This implies that the password is either expired or invalid.
  
  Impact:
  
  No users can log in to Synergy using the Java Client in Web
  mode.
  
  Workaround:
  
  Restart the Synergy web server using the commands:
  ccm_server -stop
  ccm_server -start
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The Synergy Web Server needs to be restarted to allow users
  log in using Web Mode
  

Problem conclusion

• This problem is fixed in the release 7.1.0.2.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP