PM07778: WINDOWS ERROR MESSAGE SHOWED UP ON POWERPLAY FOR WINDOWS WHEN PP CLIENT SAVED REPORT AS EXCEL FROM SCHEDULER TASK.

APAR status

• Closed as program error.

Error description

• Vista - windows error message when saving Powerplay PPR report
  as excel format from scheduler:
  "IBM Cognos PowerPlay has stopped working."
  
  Despite the error, an excel file has been created under
  specified directory.
  
  (3/26/2010 Aya Mori added)
  Following DCOM error has been logged in system log.
  
  Unable to start a DCOM Server:
  {E39F4EAA-8ADC-11D3-80B6-0010A4F38E56}.
  The following error message appeared while starting
  C:\Program Files\Cognos\cer5\bin\pwrplay.exe,1 -Embedding
    Error:"2"
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to 7.5 Fix Pack 1                                    *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG POWPLA CLIE

• Fixed component ID

  5724W43PC

Applicable component levels

• R750 PSN

     UP