PM05794: SCRIPT CATCHING ERROR APPEARING ON WORKFLOW PAGE WHEN USER IS WORKING IN THE GRID

APAR status

• Closed as program error.

Error description

• the splash screen comes up, the progression tab completes and
  the node opens, but after a few seconds, the workflow screen
  displays the following error:
  'Page Initialization (at client)
  
  Component error:
  
  (0x800a01a8)
  
  Component Description:
  
  Object required
  
  Script catching error:
  
  Planning22.htm::onRefreshState:catch'
  
  
  - it affects 'most users', and all applications,
  - it's intermittent, some days do not happen at all, and other
  days a lot of times
  - only affects rich client, classic client does not seem to
  experience that problem
  - even with this error message in the workflow page, the node
  keeps open and workable at the same time.
  - if they refresh the page (pressin F5, per exemple), the
  workflow page displays correctly again (do not have to
  re-authenticate)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * most of the users of that environment                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Customer should install 10.1 to resolve this issue.          *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG PLAN CONTRI

• Fixed component ID

  5724W23CO

Applicable component levels