PM04164: AFTER APPLYING HOTSITE BUILD 8.4.28.1114, BLANK WINDOW OF COGNOS VIEWER HAS COME TO APPEAR WHEN VIEWING QS REPORT IN EXCEL.

APAR status

• Closed as program error.

Error description

• My customer hit the known issue logged as COGCQ00198495 and they
  applied Hotsite build 8.4.28.1114. However, blank window of
  Cognos Viewer has come to appear when viewing QS report in Excel
  after that. See the attached testcase for more detail.
  
  (Environment)
  Cognos8.4 + FP2 + 8.4.28.1114 + WinXP SP2 JA + IE6 --
  reproduced.
  Cognos8.4 + FP2 + WinXP SP2 JA + IE6 -- reproduced.
  Cognos8.4 GA + WinXP SP2 JA + IE6 -- not reproduced.
  
  (Workaround)
  Close the blank window manually.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * only users with the associated hotsite patch                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1             *
  ****************************************************************
  

Problem conclusion

• Problem does not occur in latest Query Studio build. Recommend u
  pgrading.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI QUERY S

• Fixed component ID

  5724W12QS

Applicable component levels

• RA10 PSN

     UP