PM02693: AFTER RESTORING A BACKUP .. UNABLE TO SEE HIERARCHY AND LIST CONTENT IN BV STUDIO (IE AND SOMETIMES FF)

APAR status

• Closed as program error.

Error description

• Found during Field Training by Matt Ohmes and multiple students
  in taking the BV What's New 8.4.1 Course
  
  This was the problem in BV 8.4.1 where when we restore backups,
  sometimes we can no longer see the visualization display for
  lists and hierarchies.  As you may recall, I ran into it once
  when I was developing the internal training and Lesly ran into
  it every time she tried to restore a backup on her image.
  
  Well, it happened again in my class yesterday. It happened to me
  in a demo to the class and it happened to one student  (Julie
  Eisenhower) during her workshop.  Luckily, I had a snapshot I
  could restore but Julie had to essentially start over by
  unzipping her image from scratch.
  
  Julie tried downloading Firefox and it got her past the display
  problem, but almost immediately, she got the 'Loading...'
  message on her screen that wouldn't go away. This sounds exactly
  like what Lesly ran into when she tried Firefox.  (GJ - I think
  he meant to say IE here)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users who have created a Business Viewpoint              *
  * Administration backup using a DB2 Repository.                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After restoring a Business Viewpoint Backup , users are      *
  * unable to view any content in Business Viewpoint Studio .    *
  * The original repository in which the backup was created was  *
  * DB2, but the restore repository could be DB2, Oracle or SQL  *
  * Server.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 8 Business Viewpoint 8.4.1 Fix Pack 1  *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BUS VIEWPT

• Fixed component ID

  5724W82BV

Applicable component levels