PM01883: Incorrect error message when Java Client in Web Mode fails to st art

IBM Rational Synergy iFix 7.1.0.1.03 for version 7.1.0.1
IBM Rational Synergy Fix Pack (7.1.0.2) for version 7.1.0.1

APAR status

• Closed as program error.

Error description

• When the Java client fails to start in web mode because the back
  end session failed to start, the error message displayed to the
  user is incorrect.
  
  Expected Results:
  
  Users should get a useful error message, e.g. Backend Session ca
  nnot start. Contact your administrator.
  
  Actual results:
  
  User is told their name or password is incorrect ('Incorrect use
  rname or password'). This is not true and causes confusion.
  
  Steps to reproduce
  
  1. Delete the ~ccm_root/.ccmrc file.
  rm ~ccm_root/.ccmrc
  
  2. Shutdown and unprotect the database to ensure no sessions are
   running
  ccmdb shutdown ?DBPATH?
  ccmdb unprotect ?DBPATH?
  
  3. Verify no sessions are running against the database.
  ccm monitor
  
  4. Start a Web Mode Client. Note the user gets the following err
  or:
  Invalid username or password
  
  The following is logged to the synergy_?SERVERNAME?_?PORT?.log f
  ile:
  
  2009-11-19T13:53:16.424+0000 WARNING: Unable to start session: W
  arning: No password found to authenticate user on engine host ke
  rry. Check .ccmrc file.
  11/19/2009 13:53:16 Warning: No password found to authenticate u
  ser on engine host kerry. Check .ccmrc file.
  Warning: IBM Rational Synergy startup failed.
   {sessionmgr.BackendSession}
  
  
   5. Create the .ccmrc file
   ccm set_password
  
   6. Start a Web Mode Synergy Client. Note: it works.
  

Local fix

• Create a .ccmrc password file in the home directory of ccm_root.
  

Problem summary

• Incorrect error message when Java Client in Web Mode fails
  to start
  

Problem conclusion

• This problem will be solved in 7.1.0.1 fix pack.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP