PK93182: INTERMITTENTLY GETTING THE FOLLOWING ERROR WHEN SCHEDULING REPORTS DPR-ERR-2056 THE REPORT SERVER IS NOT RESPONDING.

APAR status

• Closed as program error.

Error description

• Getting intermittent error when scheduling reports on the
  following environment:
  
  1) Distributed 32bit cognos 8.4 install on windows 2003 server
  SP2 64-bit
  2) Distributed environment is as follows:
     - Content manager only install on one server
     - Content manager and report server install on another server
     - Report Server install on another server
     - Gateway install on another server
  3) Gateway is running on IIS 6.0
  4) Content store database is MS SQL server
  
  The error message seen on report run history is:
  
  DPR-ERR-2056 The Report Server is not responding. Handler trace
  back: [the_dispatcher]
  com.cognos.pogo.handlers.performance.PerformanceIndicationHandle
  r
  [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler
  [service_lookup]
  com.cognos.pogo.handlers.engine.ServiceLookupHandler
  [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler
  [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler
  [batchreportservicechain]
  com.cognos.pogo.handlers.logic.ChainHandler
  [warptask_with_authenticate]
  com.cognos.pogo.handlers.logic.ChainHandler [do_batch_warp]
  com.cognos.pogo.handlers.logic.ChainHandler [warptaskmtaChain]
  com.cognos.pogo.handlers.logic.ChainHandler [warptaskmta]
  com.cognos.pogo.reportservice.BatchReportServerHandler
  
  Rerunning the report works without any issues. Also the above
  error appears intermittently and sometimes the report executes
  without any issues for hours.
  
  Please follow steps in the testcase tab to reproduce the
  problem.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1             *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI COG CON

• Fixed component ID

  5724W12CC

Applicable component levels

• RA10 PSN

     UP