PK87944: IBM POWERPLAY 8.4 CLIENT REMOTE CONNECTION TO CUBE LOST AFTER ~30 MINUTES WHEN IDLING

APAR status

• Closed as program error.

Error description

• IBM PowerPlay 8.4 Client remote connection to cube lost after
  ~30 minutes when idling
  

Local fix

• Increase the idle time out value in the powerplayservice.xml
  file to a value large enough for the report to complete running.
  In this case around 2 hours = 7200 secs.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * PowerPlay Client authored reports running long data queries  *
  * would cause a connection time-out.                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1  or         *
  * Upgrade to IBM Cognos 8 Business Intelligence 8.4.1 Fix Pack *
  * 5                                                            *
  *                                                              *
  *                                                              *
  * Configuration Instructions:                                  *
  * Amend Package administrative setting ""Idle Timeout"" in     *
  * PowerPlay administration to allow for long running data      *
  * queries to complete successfully.                            *
  ****************************************************************
  

Problem conclusion

• In the initial Colorado release of PowerPlay Client and PowerPla
  y Studio - version 10.1 - this problem is resolved, however idle
   time-out settings in the PowerPlay Administration - idle time-o
  ut on a Package - may have to be increased in order to accomodat
  e long running queries.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI POWPLAY

• Fixed component ID

  5724W12PS

Applicable component levels

• R841 PSN

     UP