PJ45708: YOU RECEIVE A CASE HEALTH ERROR WHEN MULTIPLE CASE TYPES IN THE SAME SOLUTION HAVE DIFFERENT INDEX NAMES FOR THEIR OWN EVENT LOG

IBM Case Manager V5.3.3 Interim Fix 12 for Linux for Z
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workflow.19003.delta.repository
IBM Case Manager V5.3.3 Interim Fix 6 for AIX
IBM Case Manager V5.3.3 Interim Fix 6 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 6 for Windows
IBM Case Manager V5.3.3 Interim Fix 6 for Linux
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IBM Case Manager V5.3.3 Interim Fix 7 for Linux
IBM Case Manager V5.3.3 Interim Fix 7 for Windows
IBM Case Manager V5.3.3 Interim Fix 7 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 8 for AIX
IBM Case Manager V5.3.3 Interim Fix 8 for Linux
IBM Case Manager V5.3.3 Interim Fix 8 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for AIX
IBM Case Manager V5.3.3 Interim Fix 9 for Linux
IBM Case Manager V5.3.3 Interim Fix 9 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM Case Manager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z

APAR status

• Closed as program error.

Error description

• After you enable the Case Health feature after upgrading to IBM
  Case Manager 5.3.2 or a later release, the logs fill up with
  "Index name ICM_CaseFolder_EventType is not valid for the query"
   errors:
  
  2019-03-13T12:06:18.366 A3F1763C HDLR FNRCE0000E - ERROR Failed
  to get work items count for event type
  172[FNRPE2131090016E]Index name ICM_CaseFolder_EventType is not
  valid for the query
  
  
  PRODUCTS AFFECTED
  IBM Case Manager
  IBM Business Automation Workflow
  

Local fix

• Perform one of the following steps:
  A) Disable the sweep. Case health updates will be lost.
  B) Drop the indexes on the other event logs and re-create them
  so that they are consistent across the solution.
  

Problem summary

• No additional information is available.
  
  
  PRODUCTS AFFECTED
  IBM Case Manager
  IBM Business Automation Workflow
  

Problem conclusion

• A fix that ensures Case Health correctly functions when multiple
   case types with different index names in the same solution are
  configured will be included in a future release of Case Manager
  V5.3.3 and Business Automation Workflow.
  

Temporary fix

• Not applicable.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels