PI88254: MULTIPLE ROOTS ERROR PREVENTS INDEXING AND SEARCH STOPS WORKING

APAR status

• Closed as fixed if next.

Error description

• The search functionality in Cognos 11 suddenly stops working.
  The indices folder is only 7kb, and there is a "multiple roots"
  error in the logs preventing the indexing from being built:
  
  CM.IndexSynchronization.run:
  FAILED.java.lang.IllegalStateException: multiple roots:
  i6AB72357F0BC43488D86222EC53E1AC5,
  iD08C4A3E82ED4F94A8B12AB389FF2E25                at
  com.cognos.cm.deployment.exportTree.ExportTree.build(ExportTree.
  java:108)                at
  com.cognos.cm.search.indexing.indexers.Indexer.buildIndexTree(In
  dexer.java:91)         at
  com.cognos.cm.connectors.rest.search.IndexSynchronizationThread.
  indexObjects(IndexSynchronizationThread.java:220)
  at
  com.cognos.cm.connectors.rest.search.IndexSynchronizationThread.
  synchronizeIndex(IndexSynchronizationThread.java:106)
  at
  com.cognos.cm.connectors.rest.search.IndexSynchronizationThread.
  run(IndexSynchronizationThread.java:6
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytic 11.0.9.0                      *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels