PI86022: CLEARQUEST ATTACHMENTS 2.x PACKAGE - CAN'T CALL METHOD "SIZE" ONAN UNDEFINED VALUE ERROR when FTP server unavailable on updates

Rational ClearQuest Fix Pack 2 (9.0.1.2) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0
Rational ClearQuest Fix Pack 3 (9.0.1.3) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1

APAR status

• Closed as program error.

Error description

• When using Attachments 2.x package, an external server is
  available (typically FTP), after initial attachments are made,
  and attempting to perform an action on the record, attaching
  another set of attachment(s), the following error will occur:
  
  Error:
  CRMUD0082E Execution of a hook failed during the action Modify.
  It was the ACTION_VALIDATION hook attached to the Defect
  "TEST00001109". The reason for the failure was: Can't call
  method "size" on an undefined value at main::wpr_Validation line
  8483.
  
  Steps to Reproduce the error:
  1. Open any ClearQuest client
  2. Login to a Schema where you have the ClearQuest Attachments
  2.2 Package applied.
  3. In the "AXPAttachmentControl" record, we have the "Disable
  transfer to external storage", leave it unchecked and we have a
  bogus/invalid Server Name defined in the "Server Name" field (to
  simulate an unavailable FTP Server).
  4. Set a value in the "max. Attachment File Size" in bytes
  (Eg.:83886080 - 80 Mb)
  5. Submit a record with an attachment, or modify an existing
  record to now have an attachment(s).
  6. Modify the existing record with attachment(s) and attempt to
  add one or more additional attachments.
  7. Save.
  Error will occur.  Remove "new" attachments, and save will
  succeed.
  

Local fix

• Temporary workaround:
  Backup all attachments of a particular record.
  Remove all attachments.
  Add back all attachments + any new attachments.
  Save.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Attachment package                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * If using the ClearQuest Attachment package, if a record has  *
  * an attached file with 0 bytes in length and the FTP server   *
  * is down or cannot be reached, the record cannot be modified. *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A technote has been published on how to fix the problematic code
  in the Attachment package.  The technote ID is 2009896 and the
  link to the technote is:
  http://www-01.ibm.com/support/docview.wss?uid=swg22009896
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R801 PSY

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