PI79936: REGISTRY IS TOO LARGE, CLIENT IS UNABLE TO LOGIN

APAR status

• Closed as program error.

Error description

• When users login a registry entry is placed under:
  HKEY_LOCAL_MACHINE\SOFTWARE\VB and VBA Program
  Settings\FrangoController\Settings.
  If the client connection is not closed successfully, but forced
  this registry file increase in size and user is unable to login
  anymore.
  Error message:
  System.Web.Services.Protocols.SoapException: Server was unable
  to process request. ---> System.IO.IOException: Insufficient
  system resources exist to complete the requested service.
  
  at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
  Source, Object Description, Object HelpFile, Object HelpContext)
  at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser,
  Int32
  lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile,
  Int32
  lErrHelpContext)
  at FrServerB.LocalConnectionBusiness.SetSelectDb(String sGuid,
  String sUser, Boolean bSelectDb)
  at FrServerB.ConnectionBusiness.SetSelectDb(String sGuid, String
  sUser, Boolean bSelectDb)
  at Cognos.Controller.Proxy.CCRWS.ConnectionBusiness_SetSelectDb
  (String sGuid, String sUser, Boolean bSelectDb)
  --- End of inner exception stack trace --
  

Local fix

• Manual delete the entries in the registry, increase the size of
  the registry
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * All users get "An error occurred...Insufficient system       *
  * resources exist" due to massive registry key                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Controller 10.3 RP1                    *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG CONTROLLER

• Fixed component ID

  5724W24CO

Applicable component levels