PI78939: PERIODIC UNHANDLED EXCEPTION ON WINDOWS CLIENT WITH MULTIPLE MONITORS

Rational Synergy Interim Fix 5 for 7.2.1.5
Rational Synergy Fix Pack 6 (7.2.1.6) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.6
Rational Synergy Fix Pack 7 (7.2.1.7) for 7.2.1

APAR status

• Closed as program error.

Error description

• Periodically we see the following JRE when using dual or
  multiple monitors on some machines.
  
  An internal error has occurred at Tue Jan 17 15:21:34 EST 2017
  Unhandled runtime exception: java.lang.NullPointerException
  Exception Message: null
  
  Stack trace:
  java.lang.NullPointerException
         at
  javax.swing.text.CompositeView.replace(CompositeView.java:211)
         at javax.swing.text.BoxView.replace(BoxView.java:175)
         at
  javax.swing.text.CompositeView.loadChildren(CompositeView.
  java:108)
         at
  javax.swing.text.CompositeView.setParent(CompositeView.java:
  133)
         at
  javax.swing.text.html.BlockView.setParent(BlockView.java:66)
         at
  javax.swing.text.CompositeView.replace(CompositeView.java:211)
         at javax.swing.text.BoxView.replace(BoxView.java:175)
         at
  javax.swing.text.html.TableView$RowView.replace(TableView.
  java:1468)
         at
  javax.swing.text.CompositeView.loadChildren(CompositeView.
  java:108)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Periodic unhandled exception on windows client when using in *
  * screen sharing or with multiple monitors.                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in Rational Synergy 7215 iFix 005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R721 PSY

     UP