PI75375: ISSUE WITH CQ DROP DOWN LISTS

Rational ClearQuest 9.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 5 (9.0.0.5) for 9.0
Rational ClearQuest Fix Pack 1 (9.0.1.1) for 9.0.1
Rational ClearQuest Fix Pack 2 (9.0.1.2) for 9.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0
Rational ClearQuest Fix Pack 3 (9.0.1.3) for 9.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• In CQ 8.0.1.10 version, when a field dropdown button is clicked
  for the firsttime, It takes a second or two sec to load.  when
  the customer clicks on the drop down list arrow and then
  immediately click it again the cursor spinner comes up and does
  not go away unless you click somewhere off the screen or back on
  the list itself.  It happens the first time when customer clicks
  the drop down list in the session and then intermittently after
  that (depending on whats cached).  They have to click the
  dropdown twice to make it happen. so the actual scenario is, If
  the customer simply click the dropdown list once, there is no
  spinning cursor observed, and if they just wait, the list will
  populate as expected!  The key here is clicking it again before
  the original fetch is complete. There is a good chance that this
  is not in cq default code, but maybe somewhere deep in dojo
  files that are being used and customized by the customer.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The busy/waiting icon does not go away when certain          *
  * ClearQuest Web dropdown lists are clicked.                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 8.0.1.15 and 9.0.0.5 and
  9.0.1.1
  The busy icon now goes away when a ClearQuest Web dropdown list
  is finished loading, or if that loading is cancelled.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R801 PSY

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