PI71784: MAXIMUM LENGTH RESTRICTION FOR A FIELD WORKS IN A DIFFERENT MANNER IN CLEARQUEST WEB & CLEARQUEST WINDOWS CLIENT.

Rational ClearQuest Fix Pack 11 (9.0.1.11) for 9.0.1
Rational ClearQuest Fix Pack 12 (9.0.1.12) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.2.4) for 9.0.2
Rational ClearQuest Fix Pack 3 (9.0.2.3) for 9.0.2
Rational ClearQuest Fix Pack 5 (9.0.2.5) for 9.0.2
Rational ClearQuest Fix Pack 13 (9.0.1.13) for 9.0.1

APAR status

• Closed as program error.

Error description

• Using ClearQuest 8.0.1.11, when open ClearQuest in Window
  Client, the Client started to hang / frozen, but we were able to
  access ClearQuest in Web Client without any issue.
  
  For example: Analyzing, the length of the mentioned short string
  field was 252 (if we count the two "ENTER/LINES") and that was
  the reason it made the client hang. When we exclude the enter
  key space (two "ENTER/LINES") it was just 250.
  
  So we came to a conclusion that, Web Client excludes enter key
  space (ENTER/LINE) and calculate the length of the content (250
  characters) whereas Window Client includes the enter key space
  (ENTER/LINE) into account & calculate the length of the field
  content (252 characters).
  
  Steps to reproduce the issue:
  
  1- Check out your schema.
  
  2- Create a field with SHORT_STRING type and configure this
  field to have 250 as the Maximum Length.
  
  3- Add this field to the form (Submit and Base forms) using for
  example a Text Box form control.
  
  4- Adjust the Text Box form control to have a form control where
  you can have enough space to add some lines on it.
  
  5- Check in your schema and upgrade the database.
  
  6- Login to ClearQuest Web
  
  7- Submit a new record and in the short string field that you
  have created with 250 as the Maximum Length (item 2 above), add
  the following text:
  
  =====
  
  Issue observed in CQV8.0.1 Build 8.0.0.12.00_2014
  Note:
  For CQV8.0.1 also the Current Level values are not displayed for
  abcde abcde, abcde abcdefghi, abcde and Transfag roll in
  ABC.(ABC ticket (Incident: 0000000 (raised on Oct 28, 2016
  3:49:35 PM))
  
  =====
  
  Note: The Text above has 252 characters length if we count the
  two "ENTER" (lines). But, it is 250 characters length if we
  don't count the two "ENTER" (lines). ClearQuest Web accepts this
  text size without any problem (no error or warning). This is a
  different behavior from the ClearQuest Windows client and the
  ClearQuest Eclipse client.
  
  8- Once you save the record on ClearQuest Web (with those 2
  "ENTER") and you open the ClearQuest Windows client, do a find
  record or run a query to search for the record you have
  submitted on item 7 above, and simply click over the Tab where
  you have the short string field with 250 as the Maximum Length,
  the ClearQuest Windows client hang/frozen, to recover you need
  to kill the ClearQuest Windows client task in the Task Manager.
  
  Note: If using the ClearQuest Eclipse client, and working with
  that record with more characters than the limit specified in the
  short string field, it doesn't hang/frozen but, it will complain
  about the size limit exceeded for that field. The ClearQuest
  Eclipse client is working correctly but, it is necessary to fix
  the wrong size introduced by the ClearQuest Web client when
  changing/modifying that short string field.
  
  So we have an issue here where the ClearQuest Web client is
  accepting more characters than the value specified for the
  field. This causes confusion and trouble with ClearQuest Eclipse
  client but, the main concern is that this situation is causing
  the ClearQuest Windows client to hang/frozen.
  
  Scenario of this Behavior:
  
  1) The DB is allowing 250+2 characters to be in the DB, which is
  larger than then field length defined for short string of this
  field.
  2) Web client allows it to be entered with the larger length,
  and retrieved.
  3) Windows client hangs (likely because it's receiving more data
  than it's expecting).
  4) If working with the specific short string field, the Eclipse
  client will complain about the field size and request to fix it.
  
  >> ClearQuest Web is working in a different manner than the
  Windows Client & Windows Eclipse in regarding to the field size.
  The ClearQuest Web client is not counting the "ENTER" (lines)
  but, the other ClearQuest clients are counting the "ENTER"
  (lines).
  
  It was verified that this behavior affects ClearQuest 8.0.1.10,
  8.0.1.11 and 9.0.0.2.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ClearQuest Windows client crashes when a user enters a value *
  * in a SHORT_STRING multi-line field that exceeds the maximum  *
  * length restriction.                                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available 9.0.1.11, 9.0.2.3 and 9.1.0.0
  ClearQuest Windows client no longer crashes when a user enters a
  value in a SHORT_STRING multi-line field that exceeds the
  maximum length restriction.  A proper error message is displayed
  now.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R801 PSY

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