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PI70943: TM1 INSTANCE HUNG ISSUE

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APAR status

  • Closed as program error.

Error description

  • Observed that one of client's TM1 Instance got
hung in PROD Environment. The instance got hung at 01:00 AM EST
(9/19/2016). TM1 Top log and Tm1 Server Log stopped logging as
soon as
the instance go hung. Users were not able to login to the
instance. The
last log which got captured is:
4488   [44]   INFO   2016-09-19 01:00:38.362   TM1.Process
Process
"Bedrock.Dim.Hierarchy.Unwind.All" run from process "JNJ.Cube.
UpdateStaticValues.MasterProcess" by user
"ADS/SA-ITS-RA-TM1-PROD"

Environment: TM1 10.2.2 FP5

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All users                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See error description                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to TM1 10.2.2 FP7                                    *
****************************************************************

    



Problem conclusion


    

  • Code Fix

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PI70943
    • 

  • Reported component name
    TM1 SERVER
    • 

  • Reported component ID
    5724W49SE
    • 

  • Reported release
    A22
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-10-19
    • 

  • Closed date
    2017-04-17
    • 

  • Last modified date
    2017-04-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TM1 SERVER
    • 

  • Fixed component ID
    5724W49SE
    • 



Applicable component levels


    

  • RA22  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A22","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            21 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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