IBM Support

PI66917: 'NO JAVA VIRTUAL MACHINE WAS FOUND' ERROR WHEN STARTING CQ 9 HELP

Fixes are available

Rational ClearQuest Fix Pack 4 (9.0.0.4) for 9.0
Rational ClearQuest Fix Pack 5 (9.0.0.5) for 9.0
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Starting the Help from the windows programs list or from any
ClearQuest module will fail with the following error:

A Java Runtime Environment (JRE) or Java Development Kit (JDK)
must be available in order to run Help. No Java virtual machine
was found after searching the following locations:
..\..\..\..\..\common\JAVA5.0\jre\bin\javaw.exe

The help.ini file (default location: C:\Program Files
(x86)\IBM\RationalSDLC\ClearQuest\help\rcp\win\help) contains
the wrong path to the Java virtual machine.

ClearQuest 9 does not install a JAVA5.0 directory but the JAVA
directory.

Local fix

  • Changing the path in the help.ini file to

-vm
..\..\..\..\..\common\JAVA\jre\bin\javaw.exe

will allow the Help to start.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* ClearQuest                                                   *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* ClearQuest 9.0 help displays "No java virtual machine was    *
* found" message.                                              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • A fix is available in ClearQuest 9.0.0.4.
The ClearQuest 9.0 help has been fixed.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PI66917
    • 

  • Reported component name
    CLEARQUEST WIN
    • 

  • Reported component ID
    5724G3600
    • 

  • Reported release
    900
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-08-03
    • 

  • Closed date
    2017-03-20
    • 

  • Last modified date
    2017-03-20
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLEARQUEST WIN
    • 

  • Fixed component ID
    5724G3600
    • 



Applicable component levels


    

  • R900  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"900","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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