PI49393: CLEARQUEST DOES NOT CLEAN UP LINKS TO STARTUP QUERIES WHICH ARE DELETED

Rational ClearQuest Fix Pack 5 (9.0.0.5) for 9.0
Rational ClearQuest Fix Pack 1 (9.0.1.1) for 9.0.1
Rational ClearQuest Fix Pack 2 (9.0.1.2) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0
Rational ClearQuest Fix Pack 3 (9.0.1.3) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1

APAR status

• Closed as program error.

Error description

• ClearQuest does not clean up the links to the deleted queries
  and as a result users see confusing error message while logging
  in and also when trying to run the query from favorites. When
  users log into ClearQuest web, configured to run start up
  queries during login which has been deleted, they receive the
  following error message,
  
  Error from RPC server: Not-found error: CRMCU0027E An error was
  detected retrieving information from the ClearQuest database.
  There is a reference to an object that does not exist:
  Object Type: Bucket
  Object: ID
  This error was detected at: ClearQuest
  Core:adworkspacemgr.cpp:873
  Recommendation: If you cannot determine how to resolve this
  issue, contact Rational Support and provide all the above
  information as well as a description of the context in which the
  message occurred.
  Details
  CRVSV0078E Error from RPC server: CRVSV1094E Not-found error:
  CRMCU0027E An error was detected retrieving information from the
  ClearQuest database.
  There is a reference to an object that does not exist: Object
  Type: Bucket Object: ID
  This error was detected at: ClearQuest
  Core:adworkspacemgr.cpp:873
  Recommendation: If you cannot determine how to resolve this
  issue, contact Rational Support and provide all the above
  information as well as a description of the context
  in which the message occurred.
  
  
  Steps to Reproduce
  
  1.) Create a ClearQuest SAMPL database based on the Defect
  Tracking schema.
  2.) Create a user called "usera".
  3.) Login to the ClearQuest Eclipse client as user, "admin" and
  create a new query called "qryRpc".
  4.) Login to ClearQuest Web as "usera" and set "qryRpc" as
  Startup query as well as add to Favorites and logout.
  5.) Go back to the ClearQuest Eclipse client where you are
  logged in as "admin" and delete the query "qryRpc".
  6.) Login back to ClearQuest Web as "usera" and you get the
  following error:
  
  Error from RPC server: Not-found error: CRMCU0027E An error was
  detected retrieving information from the ClearQuest database.
  There is a reference to an object that does not exist:
  Object Type: Bucket
  Object: ID
  This error was detected at: ClearQuest
  Core:adworkspacemgr.cpp:873
  Recommendation: If you cannot determine how to resolve this
  issue, contact Rational Support and provide all the above
  information as well as a description of the context in which the
  message occurred.
  Details
  CRVSV0078E Error from RPC server: CRVSV1094E Not-found error:
  CRMCU0027E An error was detected retrieving information from the
  ClearQuest database. There is a reference to an object that does
  not exist: Object Type: Bucket Object: ID This error was
  detected at: ClearQuest Core:adworkspacemgr.cpp:873
  Recommendation: If you cannot determine how to resolve this
  issue, contact Rational Support and provide all the above
  information as well as a description of the context in which the
  message occurred.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ClearQuest Web throws a confusing pop-up error message when  *
  * executing a deleted start-up query.                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 9.0.0.5 and 9.0.1.1
  ClearQuest Web now pops-up an informative error message when
  executing a deleted start-up query.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CQ&CQ MSITE WIN

• Fixed component ID

  5724G3800

Applicable component levels

• R801 PSY

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