PI47762: WHEN DOWNLOADING CLIENT LOGS FROM THE SEARCH PAGE of the MobileF irst Platform (MFP) Analytics console, NO LOGS ARE RETURNED.

IBM MobileFirst Platform Foundation Interim Fix README for 7.1

APAR status

• Closed as program error.

Error description

• At the search page, when viewing a specific client log, clicking
  the download button downloads a file with an empty JSON array.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * This issue impacts users who wish to download client logs    *
  * for a particular device from the Search page in the          *
  * Analytics Console.                                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * On the Analytics server, the device ID upon which we queried *
  * was not being normalized properly, and therefore was never   *
  * returning results.                                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * -                                                            *
  ****************************************************************
  

Problem conclusion

• The input parameters sent down to the Analytics server are now
  being normalized correctly for the Elasticsearch query.
  Therefore, the user can now download client logs from the
  Analytics Console.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MFPF/WORKLIGHT

• Fixed component ID

  5725I4301

Applicable component levels

• R710 PSY

     UP