PI37763: Microsoft Word 2010 text pasted into the documentation field disappears

Rational Software Architect for WebSphere Software 9.1.2
Rational Software Architect 9.1.2
Rational Software Architect for WebSphere Software Fix Pack 1 (9.1.2.1) for 9.1.2
Rational Software Architect Fix Pack 1 (9.1.2.1) for 9.1.2
Rational Software Architect Fix Pack 2 (9.1.2.2) for 9.1.2
Rational Software Architect Fix Pack 3 (9.1.2.3) for 9.1.2
Rational Software Architect for WebSphere Software Fix Pack 1 (9.1.2.3) for 9.1.2

APAR status

• Closed as program error.

Error description

• abstract:
  Attempts to paste text from Microsoft Word 2010 in the IBM
  Rational Software Architect (RSA) documentation field may result
  in the text disappearing immediately.
  
  error_description:
   Environment:
  IBM Rational Software Architect 9.1
  Microsoft Windows 7
  Microsoft Word 2010
  
  
  Steps to reproduce
  1. Create a Word 2010 docx document which contains rich text
  (for example with a Style and formatting as: Normal + Times New
  Roman, Pattern: Clear
  2. Create a UML model
  3. Add a class and go to its documentation field
  4. Copy and paste the content of the Microsoft Word
  documentation into the documentation field
  
  Expected Result:
  The pasted content is correctly saved in the documentation
  field.
  If the editor is not supporting the content, you should be
  prompted with a message such as 'Content formatting not
  supported. Use Paste as plain text option'  or
  'Content formatting not supported. The content will be pasted as
  plain text'
  
  Actual Result:
  The text appears in the field.
  Save the model and reload it or simply go away from the
  properties view.
  Once you go back to the documentation field, you will see that
  most of the documentation text is gone.
  (Only the bullets and the blank squares may remain).
  
  workaround:
   Copy first the text into Notepad.
  From notepad copy and paste the content into the RSA
  documentation field.
  Or use the right click option to 'Paste as plain text'.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * -                                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The text copied from Microsoft Word 2010 has 2 fonts         *
  * associated with the same text. This is not supported in our  *
  * Rich text editor and hence, internally the implementation    *
  * ignores the complete SPAN element and hence this portion was *
  * disappeared after pasting into the documentation.            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Keeping only one font (first one) in the copied text while
  pasting keeps the content as well.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL SW ARCHITE

• Fixed component ID

  5725A3000

Applicable component levels

• R910 PSY

     UP

• R911 PSY

     UP