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PI37690: DOWNLOAD BUTTON ON CLIENT AND SERVER LOGS SEARCH PANEL RETURNS EMPTY OR OUT-OF-RANGE LOG ENTRIES.

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APAR status

  • Closed as program error.

Error description

  • When the log search results are shown in the log panel in the
    Analytics console, a download button is presented that allows a
    user to select a time range surrounding the existing record.
    The downloaded data, however, is sometimes empty, or sometimes
    not within the specified range.
    

Local fix

  • Select a much wider range in order to download the raw logs
    containing the entry you are currently viewing in the console.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Visitors to the MobileFirst Platform Analytics Console who   *
    * use the Admin, Export tab may not receive the data they      *
    * expect after setting the export criteria.                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The date range specified in the export criteria on the       *
    * Admin, Export tab is incorrectly adjusted when the query is  *
    * run against the stored data, resulting in no or unexpected   *
    * data.                                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * -                                                            *
    ****************************************************************
    

Problem conclusion

  • The time range set in the export tab is now correctly adjusted.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI37690

  • Reported component name

    WL/MFPF CONSUME

  • Reported component ID

    5725I4301

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-03-24

  • Closed date

    2015-04-28

  • Last modified date

    2015-04-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WL/MFPF CONSUME

  • Fixed component ID

    5725I4301

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSZH4A","label":"IBM Worklight"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"700","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 October 2021