PI37311: TOO MANY MASTER_LINKS CAUSES OUT OF MEMORY ERROR DUE TO LARGE NUMBER OF USER/GROUP SUBSCRIPTIONS.

Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• When creating a huge number of Clearquest groups and copying
  users to the groups. While opening Clearquest User admin tool
  or, ClearQuest Desginer you see the error:
  
  "CRMUT0017E The login name "admin" or password you entered is
  incorrect" In details, AdmasterLinkDb[1114554] total
  bytes=49040376 @ 0x00000000.
  
  Using "admin" ClearQuest user and DB2 as the backend database.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Memory allocation that occurs in loading groups, users, and  *
  * master links is inefficient.  This can lead to out of memory *
  * errors in the ClearQuest Designer and User Admin tool when   *
  * there are a large number of data rows in the related         *
  * database tables.                                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 8.0.1.8.
  ClearQuest's allocation of memory for loading groups, users, and
  master links has been made more efficient so that "out of
  memory" errors no longer occur.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R801 PSY

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