PI31666: INSIGHT DATASERVICES DOESN'T WORK ON CLEARQUEST 8.0.1.2

Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• Attempts to fetch data using Data Services for ClearQuest 8.0.1
  results in error code CRRED0408E
  
  Steps to reproduce:
  
  1. Install the Insight DataServices for ClearQuest.
  2. Create a connection using defectTracking schema with sample
  data in the ClearQuest Maintenance Tool.
  3. Open a browser, type below url in it.
  
  http://hostname:port/DataServices/ClearQuest/SAMPL/SAMPL/Record+
  Queries/Defect
  
  Expected Result:
  
  The requested defect records are returned in the browser
  
  Actual Result:
  
  An error message is received:
  
  -- Error 500: CRRED0408E: Error executing query. Caused by:
  [CRVAP0021E Execution of query 'select next_request_id,
  last_request_id from dbglobal' failed.] Caused by: [Caught a
  CQException at the JNI Boundary:
  \bugbert.src\cqobjectmodel\cqquerydef.cpp: line 307-CRMCU0027E
  An error was detected retrieving information from the ClearQuest
  database. There is a reference to an object that does not exist:
  Object Type: Entity Object: This error was detected at:
  ClearQuest Core:adquerydef.cpp:2667 Recommendation: If you
  cannot determine how to resolve this issue, contact Rational
  Support and provide all the above information as well as a
  description of the context in which the message occurred.]
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Insight DataServices for ClearQuest Web integration          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When using the Insight DataServices for ClearQuest Web       *
  * integration, users receive an Error 500.                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 8.0.1.7.
  The Insight DataServices for ClearQuest Web integration now
  works correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R801 PSY

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