PI30558: WHEN TRYING TO SUBMIT A DEFECT, "OK" BUTTON IS BLANK IN WINDOWS JAPANESE OS

Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• When trying to submit a defect on the Native Windows client in
  Japanese, Windows OS, the "OK" button is blank. Clicking on the
  blank button submits the record normally. This happens across
  all the Record types, States and Actions.
  
  The issue is noticed in the following Operating Systems,
  
  Windows 8, 8.1.
  windows server 2012.
  
  ClearQuest version is 8.0.1.5.
  
  This issue can be reproduced in the default DefectTracking
  schema.The issue does not exist in ClearQuest Eclipse client and
  Web Client.
  
  Steps to Reproduce
  
  1) Login to the ClearQuest Windows client on Japanese Windows
  8.1 OS.
  
  2)  Submit a defect and you can see that the "OK" button is
  blank.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Windows Client                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * On a Japanese Windows OS, when trying to submit a defect on  *
  * the ClearQuest Native Windows client, the "OK" button is     *
  * blank.                                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 8.0.0.14 and 8.0.1.7.
  On a Japanese Windows OS, when trying to submit a defect on the
  ClearQuest Native Windows client, the "OK" button displays
  correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLRQUEST MSITE

• Fixed component ID

  5724G3700

Applicable component levels

• R801 PSY

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