PI25543: AFTER A BACKUP AND RESTORE VIA ITUNES, IOS HYBRID APPS ARE CORRUPTED AND NEED TO BE REINSTALLED.

Download for IBM Worklight V6.2.0 Fix Pack 1
IBM Worklight Interim Fix README for 6.1.0.2
IBM Worklight Interim Fix README for 6.0.0.2

APAR status

• Closed as program error.

Error description

• It was found that when a backup and restore of a device was
  done through iTunes, hybrid applications would no longer
  function.  Instead, messages such as the following would be
  displayed in the client log output:
  
  Application Error: The application encountered an internal
  error.  Please uninstall the application and then re-install it.
  
  and
  
  Failed to load webpage with error: The requested URL was not
  found on this server.
  
  As a result, the direct update prompt will appear on each
  application start up.
  

Local fix

• It was determined that this issue only occurs when
  encryptWebResources is set to true.  Changing this setting to
  false prevents the failure from occurring.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users who (1) backup and restore their iOS devices, (2) use  *
  * Application Center to reinstall the same application without *
  * deleting it, (3) upgrade iOS 7 to iOS 8.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The path to web resources is not set and updated correctly   *
  * when application is reinstalled as a result of backup and    *
  * restore, iOS upgrade or subsequent installation from         *
  * AppCenter.                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * -                                                            *
  ****************************************************************
  

Problem conclusion

• The fix correctly detects the path to web resources.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORKLIGHT CONSU

• Fixed component ID

  5725I4301

Applicable component levels

• R506 PSY

     UP

• R600 PSY

     UP

• R610 PSY

     UP

• R620 PSY

     UP