PI23200: ERROR: "THIS RECORD WAS NOT FOUND." SELECTING AND OPENING A REFERENCED RECORD FROM MAIN BEFORE SAVING IT

Rational ClearQuest Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearQuest Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• Starting with CQWeb v. 8.0.1.4, the following error when opening
  a referenced record from inside the main record before saving it
  >>This record was not found
  Details:
  CRVSV0078E Error from RPC server: CRVSV0779E record not found<<
  
  The error could be reproduced with all browsers: FF ESR, IE and
  Chrome, except with FF non ESR versions and NO error occurs from
  on thick clients.
  
  Steps to reproduce:
  - Logon CQWeb selecting SAMPL user db
  - Modify one of the Defects records
  - Go to Customer tab and click on Add to search and select a
  "Customer" record, then click on "OK"
  - Double click on the added "Customer" record to open it (before
  saving the main record), the error occurs
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In ClearQuest Web, an issue occurs after adding a reference  *
  * item to a reference list.  That reference cannot be opened   *
  * from the list when it is double clicked until the record has *
  * been saved.  The following error occurs: ERROR: "THIS RECORD *
  * WAS NOT FOUND."                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 8.0.1.5.
  This internal representation of the ClearQuest Web record was
  incorrectly constructed in this use case.  It has been corrected
  and the error no longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R800 PSY

     UP

• R801 PSY

     UP