PI22880: postdb batch file fails on Windows with FATAL license support message

Rational Synergy Fix Pack 3 (7.2.1.3) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.3
Rational Synergy Interim Fix 2 for 7.2.1.3
Rational Synergy Fix Pack 4 (7.2.1.4) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.4
Rational Synergy Fix Pack 5 (7.2.1.5) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.5
Rational Synergy Interim Fix 2 for 7.2.1.5
Rational Synergy Interim Fix 3 for 7.2.1.5
Rational Synergy Interim Fix 4 for 7.2.1.5
Rational Synergy Interim Fix 5 for 7.2.1.5
Rational Synergy Fix Pack 6 (7.2.1.6) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.6
Rational Synergy Fix Pack 7 (7.2.1.7) for 7.2.1

APAR status

• Closed as program error.

Error description

• On a Windows server, after applying a database patch using
  ccmdb_patch_72xx.bat, the Synergy Administrator is required to
  run postdb_72xx.bat to complete the patch process.
  
  However, if the case of the Synergy Server URL with which the
  database is registered does not match the case of the Synergy
  Server URL in 'ccm monitor', this will fail with the following
  output:
  
  Starting a session on \\srv721\ccmdb\testdb
  Warning: Lost connection to engine, exiting
  Warning: IBM Rational Synergy startup failed.
  Unable to startup a session against \\srv721\ccmdb\testdb
  Check engine and UI logs
  Database \\srv721\ccmdb\testdb not updated with patch 7.2.1.1
  changes
  
  
  The ccm_ui.log file states:
  IBM Rational Synergy server starting on host SRV721, using
  database \\srv721\ccmdb\testdb ... Warning: Lost connection to
  engine, exiting
  
  The file ccm_eng.log states
  No server for DatabaseUtilities requests.
  FATAL: License support not installed.
  
  The difference in case should not matter on a Windows server,
  and the error message reported is neither helpful nor accurate.
  
  
  To show the discrepancy, run:
  
  ? ccm show_servers
  Database Server
  \\srv721\ccmdb\testdb http://srv721:8400
  
  and compare that to the Server URL in the output of 'ccm
  monitor'
  
  username server SRV721  ???? ???? Server URL -
  http://SRV721:8400
  
  Note that the case of the Server URL does not match.
  
  This would not normally matter on Windows. but because of this
  defect Synergy is unable to find the required Database Utilities
  to complete the patch operation using the server URL with the
  non-matching case.
  
  There is a workaround:
  
  1. Navigate to the Synergy web admin page, for example:
  
  http://SRV721:8400/admin
  
  and login as the Synergy admin user.
  
  2. In the 'Databases' tab delete the entry for the affected
  database:
  
  \\srv721\ccmdb\testdb
  
  3. Log out of the web admin page
  
  4. Login back into web admin page (this is important)
  
  5. In the 'Databases' tab add the database \\srv721\ccmdb\testdb
  back.
  
  6. Logout of web admin again.
  
  7. At this point, compare the output of both 'ccm monitor' and
  'ccm show_servers' at the command prompt.
  
  Note: when the Server URL has the same hostname (with respect to
  case) in both 'ccm monitor' and 'ccm show_servers' run the
  postdb_72xx.bat on that database again.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The case of the Synergy Server URL with which the database
  is registered should match the case of the Synergy Server
  URL in 'ccm monitor'.
  

Problem conclusion

• -NA-
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R721 PSN

     UP