APAR status
Closed as program error.
Error description
The IBM Rational License Key Server (RLKS) Administration and Reporting Tool (ART) documentation does not specify the needed permissions to successfully install or start the administration agent on Microsoft Windows hosts. The installing user must be a local administrator of the license server in order to install the tools. After installation, the user starting the license server must also be a local administrator. If User Account Control is enabled, the agent must be started by right clicking the 'start agent' menu item and selecting 'Run As Administrator'. Inadequate permissions may result in one or more of the following: - Failure to start the ART agent or server processes. (Inability to start services, or insufficient access to directories housing data) - Inability to stop and restart the license servers on the managed hosts. (No permission to stop and start services) - Inability to collect reporting data (insufficient access to directories housing data)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** The RCL InfoCenter documentation did not specify the user privileges required to start the RLKS Administration Agent.
Problem conclusion
The documentation has been corrected and is available on RCL InfoCenter.
Temporary fix
Comments
APAR Information
APAR number
PI12608
Reported component name
RATIONAL LICENS
Reported component ID
5648LIC00
Reported release
814
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-02-26
Closed date
2014-06-09
Last modified date
2014-06-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
RATIONAL LICENS
Fixed component ID
5648LIC00
Applicable component levels
R814 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSTMW6","label":"Rational License Key Server"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"814","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
09 June 2014