PI06127: "DPR-ERR-2014 Unable to load balance the request" when logging in after a Content Manager fail-over

APAR status

• Closed as program error.

Error description

• After a fail over to a  standby Content Manager, users will not
  be able to log into Cognos Connection for several minutes, even
  though the standby Content Manager is listed as active.??The
  users attempting to log in will receive the following error
  message:??DPR-ERR-2014 Unable to load balance the request
  because no nodes in the cluster are available, or no nodes are
  configured for the service: SACamSrvc.??After several minutes,
  the SACamSrvc service becomes available, and users may once
  again log in successfully.
  

Local fix

• Wait several minutes and the product will resume functioning.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 3                                                            *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG ADMINISTRAT

• Fixed component ID

  5724W12AD

Applicable component levels

• RA21 PSN

     UP