PH46262: CLEARQUEST BREAKS WHEN UPDATING TO 9.0.1.13 OR 9.0.1.13-IFIX01. USING ORACLE SERVICE NAME WITH CLEARQUEST ON WINDOWS PLATFORMS

APAR status

• Closed as program error.

Error description

• If you have ClearQuest and ClearCase installed in the same
  machine and if you try to go to ClearQuest 9.0.1.13-Ifix01, it
  will break any Oracle connections with ClearQuest. This is the
  same situation if you try to update ClearQuest alone in a system
  to version 9.0.1.13 (Eg.: From CQ 9.0.1.10 to CQ 9.0.1.13).
  
  The update is successful but during the update to 9.0.1.13, some
  files are removed.
  
  You will see messages like this when using ClearQuest clients:
  
  CRMDB0000E SQLDriverConnect: RETCODE=-1, State=S1000, Native
  Error=2733
  [IBM Rational DataDirect][ODBC Oracle Wire Protocol driver]
  Unable to dynamically load client DLL
  C:\IBM\RationalSDLC\Common\odbc\rkssl28.DLL
  
  -
  
  An error occurred while logging in
  
  -
  
  We were unable to connect to the schema repository to get the
  list of user database. Please contact your ClearQuest
  administrator for assistance.
  
  -
  
  CRMUT0028E A fatal error occurred while getting the list of user
  databases from the schema repository.
  
  
  The error can vary a little, depending the "Connect Options"
  string used. But the error clearly states the "rkssl28.dll" is
  missing.
  
  This problem affects ClearQuest 9.0.1.13 installed on Windows,
  when you use Oracle as a database vendor, and when using Oracle
  Service_Name. In this case, the problem affects all ClearQuest
  clients.
  
  If you use ClearQuest 9.0.1.13 on Windows and with Oracle, but
  if you connect the database using an Oracle SID, you don't have
  the problem.
  
  Also, this problem does not impact MSSQL and DB2 used by
  ClearQuest 9.0.1.13 on Windows Platforms. And also it doesn't
  exist if you update to ClearQuest 9.0.1.13 on Linux Platforms
  (Oracle, MSSQL and DB2 works correctly).
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After an update to ClearQuest 9.0.1.13, connections to an    *
  * Oracle database no longer work due to the unintentional      *
  * removal of some ODBC driver files.                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 9.0.1.14, 9.0.2.6 and 9.1.0.3.
  The ODBC driver files are no longer removed when upgrading to
  ClearQuest 9.0.1.13.  Contact customer support if you need help
  restoring lost driver files.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels