IBM Support

PH37750: LOGIN FAILS FROM THE BROWSER WHEN THERE IS NO INTERNET CONNECTION.

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APAR status

  • Closed as program error.

Error description

  • Login Fails from the browser when there is no internet
    connection.
    Encryption javascript used while Login requires internet access
    and the Browser's developer tools Console shows error while
    trying to fetch dependency from the following URL: login:335
    GET
    https://cdnjs.cloudflare.com/ajax/libs/crypto-js/3.1.2/rollups/a
    es.js net::ERR_NAME_NOT_RESOLVED
    
    
    
    
    Login attempt fails from the browser without internet access
    
    
    
    component5725M5500
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Platform                                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * LOGIN FAILS FROM THE BROWSER WHEN THERE IS NO INTERNET       *
    * CONNECTION.                                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Login Fails from the browser when there is no internet
    connection, Because
    Encryption javascript used while Login requires internet access
    and the Browser's developer tools Console shows error while
    trying to fetch the dependency
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH37750

  • Reported component name

    UC RELEASE

  • Reported component ID

    5725M5500

  • Reported release

    622

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-06-01

  • Closed date

    2021-08-02

  • Last modified date

    2021-08-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    UC RELEASE

  • Fixed component ID

    5725M5500

Applicable component levels

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS4GCC","label":"IBM UrbanCode Release"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622"}]

Document Information

Modified date:
03 August 2021